At Elthetics, we want you to be happy with your purchase. If you are not satisfied, you can request a return or refund under the terms below.
Returns
You may return items within 30 days of delivery for a refund or exchange. Products must be unused, in their original packaging, and in the same condition as received. To start a return, email us at eltheticssports@gmail.com with your order number and reason for the return. We will provide instructions for shipping the item back to us.
Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.
Refunds
Once we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds will be processed to your original payment method within 5–7 business days. Shipping fees from the original order are non-refundable.
Exchanges
If you need a different size or color, we can exchange the product once we receive the original item in acceptable condition. Please contact us first to ensure the desired item is in stock.
Damaged or Defective Items
If your order arrives damaged or you receive the wrong item, email us within 7 days of delivery at eltheticssports@gmail.com. We will arrange a replacement or full refund, including any shipping costs.
We reserve the right to refuse returns that do not meet these requirements or are sent without prior approval.